The Program is implemented by Bandai Namco Europe, whose head office is located at 15 rue Félix Mangini, 69009 LYON, FRANCE.
The purpose of the Program is to allow any natural person registered with the Program (hereafter the "Member") to accumulate loyalty points, called “Ep!c points” (hereafter “Points”) and to exchange these Points for corresponding gifts available in the BNEU Rewards store at club.bandainamcoent.eu.
Terms of Participation in the BNEU Loyalty Program
An individual can only register once for the Program. BNEU can conduct all useful checks and terminate the membership of any individual who does not meet the Program's participation criteria.
Operation of the Program
3.1 Earning Points
Members can be awarded Points in the following ways and under the conditions set out below:
- By making a purchase on the Bandai Namco Entertainment Europe official online store whose address is as follows: https://store.bandainamcoent.eu/ (hereafter “the BNEU store”).
- By registering a physical copy of the game purchased on the BNEU store or from a BNEU-authorized retailer;
- By completing the profile information on their Account;
- By earning Points awarded by BNEU.
The number of Points awarded for each registered game or activity performed is set unilaterally and at the discretion of BNEU.
Points earned by Members can be accumulated.
Accumulated Points have no retail value and cannot be exchanged for cash or sold to third parties. Points belong to each Member and cannot be transferred to another Member or to third parties.
3.2 How to earn Points
Points are awarded to Members by performing different activities, as set out below, without this list being exhaustive.
3.2.1 Purchases made on the BNEU store
Members will be awarded Points when they make a purchase on the BNEU store.
The amount of Points awarded when a purchase is made on the BNEU store is calculated in the following way:
- 1€ spent = 10 Points
- 1£ spent = 10 Points
BNEU reserves the right to modify this scale unilaterally and at its discretion, without informing Members beforehand.
BNEU reserves the right to implement periodic promotional campaigns during which the amount of Points awarded when making a purchase on the BNEU store shall be increased depending on the products purchased or the amount spent by Members, without this list being exhaustive.
In the event that physical products are purchased on the BNEU store, the Points shall be credited from the time the products from the order are sent by BNEU for shipping.
In the event of digital products being purchased on the BNEU store, the Points shall be credited from when the client receives their product key on their Account.
3.2.2 Registering physical games purchased on the BNEU store or from BNEU-authorized retailers
Members shall be awarded Points when registering a game that is part of the Program, in its physical version, purchased on the BNEU store or from a BNEU-authorized retailer.
Registering a game in this context is done by entering a unique code found on a document inside the box of the purchased game.
In order to register the game, Members must logon to the following website and follow the registration procedure: redeem.bandainamcoent.eu/admin/login.
The amount of Points awarded in this context is set unilaterally and at the discretion of BNEU for each game belonging to the Program.
The amount of Points awarded on registering each game is shown on the document inside the game box which contains the unique code for registering the game.
BNEU reserves the right to implement periodic promotional campaigns during which the amount of Points awarded when registering a game belonging to the Program, in its physical version, purchased on the BNEU store or from a BNEU-authorized retailer, shall be increased by an amount fixed unilaterally and at the discretion of BNEU.
Game registration is limited to one copy per dedicated campaign (that is, one copy per game edition and per console). A game edition is understood as the version in which the game is sold (Standard, Deluxe or Collector edition, without this list being exhaustive).
For example, a Member owning two copies of a same edition game and on the same console, can only register one of these copies within the context of the Program.
Conversely, a Member owning two copies of a same edition game and on different consoles can register both games within the context of the Program. Similarly, a Member owning two copies of a game from two different editions and on the same console (for example, a game in Standard version and another in Collector version) can register both games within the context of the Program.
It is stipulated that not all games published by BNEU are part of the Program. Games belonging to the Program are determined unilaterally and at the discretion of BNEU. There is no retroactive right to having Points awarded for a game that was not initially a part of the Program and was subsequently included in it.
3.2.3 Games purchased and activities carried out on the Steam platform
Members, if they agree to link their Steam account to their Account following the steps outlined on the Website will be awarded Points according to the following scale:
- Game owned 500 Points
- Season Pass bought 200 Points
- Demo downloaded 100 Points
- DLC bought 50 Points
- Unlocked achievement 10 Points
- 50% of achievement completion 100 Points
- 100% of achievement completion 200 Points
BNEU reserves the right to modify this scale unilaterally and at its discretion, no retroactivity will be applied.
The Points awarded for purchasing games, DLC or a Season Pass will only take place 15 days after the date of purchase in order to avoid crediting Points for purchases that could have been cancelled during the withdrawal period.
Members can only link one Steam account to their Account. It will also not be possible to link several different Steam accounts successively.
A Steam account can only be associated with one Account.
If Members delete their Account or unlink their Steam account, then create a new Account and link their Steam account to that new account, only activities that have not been awarded Points on the previous account will be considered for awarding Points on the new account.
3.2.4 Completion of Account profile information
Members shall be awarded a certain number of Points if they complete all the information fields under the “Your Information” section (including the addition of an avatar) of their Account.
The amount of Points awarded by BNEU in exchange for carrying out this activity is set unilaterally and at the discretion of BNEU, and may be changed by BNEU at any time, without informing Members beforehand. This amount is displayed on the Website.
Should the amount of Points awarded for completing this activity be increased, there shall be no retroactive right to claim the Point difference between the former and new amount.
These Points will be automatically credited by BNEU when Members complete their information details.
BNEU reserves the right not to credit these Points in the event of reasonable doubt regarding the accuracy of the information provided.
3.2.5 Points awarded by BNEU
BNEU reserves the right to award Points freely and at its discretion to any Member.
This possibility is not in any way an obligation for BNEU, which shall not be held liable if it declines to award Points.
BNEU also reserves the right to organize periodic promotional campaigns, giving Members the opportunity to be awarded Points. The conditions for earning Points in this context shall be outlined by BNEU in rules drawn up for this specific purpose.
3.3 Removing Points
BNEU reserves the right to remove Points from Members for misconduct by Members in their use of the Website or the Program, or for misconduct observed or breach detected in the context of their relationship with BNEU or with third parties on BNEU’s Website and/or social media.
BNEU reserves the right to remove Points from Members for injurious behaviour (fraud, attempted fraud, offensive or defamatory language, aggressive behaviour, etc.) from Members in the context of their relationship with BNEU or with third parties on BNEU’s Website and/or social media.
BNEU reserves the right to remove Points from Members should Members exercise their right of withdrawal for the purchase of a product on the BNEU store.
This list is not exhaustive with BNEU reserving the right to remove Points for any other reason.
The removal of Points, as well as the determination of the amount of Points to be removed, is established unilaterally and at the discretion of BNEU and cannot be the subject of any claim.
BNEU cannot be held liable for any removal of points.
3.4 Exchanging Points for Gifts
Members can exchange Points for gifts, physical or digital, available at club.bandainamcoent.eu. Photos of gifts are representative only and non-binding.
As explained in article 3.5 below, Members living in certain countries cannot receive physical gifts.
The number of Points required for each gift can be viewed directly on the website at club.bandainamcoent.eu. The Gift-Points Table is defined at BNEU's sole discretion and may be changed by BNEU without informing Members beforehand. Members cannot invoke the right to claim a gift, including if there is an increase in the number of Points required for a gift, or if there is temporary or permanent unavailability of a gift. BNEU reserves the right to substitute the gift with a gift of similar value if out of stock.
Members can exchange Points for gifts at club.bandainamcoent.eu only. When a Member exchanges Points for gifts, an order confirmation e-mail is immediately sent to the Member, and a shipping confirmation e-mail is sent when the gift is shipped to the Member.
3.4.2 Discount Voucher
BNEU offers Members the opportunity to exchange their Points for a discount voucher (hereafter the “Discount Voucher”) of the same value to be used against a subsequent order made by the Member on the BNEU store.
The Discount Voucher can only be used once.
The Discount Voucher is treated like a digital gift and is delivered in the same way as digital gifts.
Once received, the Discount Voucher cannot be exchanged for another gift or for Points. It cannot be exchanged for a sum of money and cannot be sold to a third party. It belongs to each Member and cannot be transferred to another Member or to third parties.
3.5 Gift delivery
3.5.1 Physical gifts
Physical gifts will be sent to Members through the postal service. Only Members living in the following countries can receive physical gifts: South Africa, Algeria, Germany, Andorra, Saudi Arabia, Australia, Austria, Belgium, Bulgaria, Croatia, Denmark, United Arab Emirates, Spain, Estonia, Finland, France (including Guadeloupe, French Guiana, Martinique, Mayotte, New Caledonia, Réunion and Saint-Martin), Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Morocco, Monaco, New Zealand, Norway, Netherlands, Poland, Polynesia, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, Tunisia, Turkey, Vatican City.
BNEU assumes all costs associated with delivering gifts.
These gifts will be sent to the address specified by the Member upon order confirmation or, if none has been provided, to the address held in the Member's account.
Members agree to provide BNEU with a complete and valid address. BNEU reserves the right to withhold sending the gift if the postal address is missing or incomplete, or if the destination is not a country that BNEU can deliver to.
Under no circumstances can BNEU be held liable for a delay in delivering a gift or loss of a gift by the delivery services.
If a Member is required to pay customs duties to receive a gift, the Member can request compensation from BNEU by writing to BNEU's Customer Service (service.bandainamcoent.eu) and by providing the relevant customs duty documentation.
It is the Member's responsibility to check the condition of the gifts upon receipt. If the gifts are damaged or inconsistent with the order, Members must contact BNEU's Customer Service (service.bandainamcoent.eu) within 14 (fourteen) days of receiving the gifts.
Any gift not received by the Member will be automatically returned to BNEU. In this situation, BNEU reserves the right to redeliver the gift to the Member with return costs covered by the Member or to credit the Member's account with the corresponding Points minus the number of Points corresponding to the shipping fees paid by BNEU.
3.5.2 Digital gifts
Digital gifts can be downloaded directly by the Member. Once the order has been confirmed, the Member will receive a download link or a digital key for unlocking and downloading the gift.
The digital gift is licensed, not sold. The Member's licence confers no ownership of the digital gift.
Certain digital gifts are subject to prior acceptance of an end-user licence agreement (EULA).
The Member is authorised to use a single and unique copy of the digital gift and is not authorised to copy, modify or decompile the digital gift to extract source code, create a derived work or remove any mention of the name or manufacturer of the software or of BNEU and its subsidiaries. The Member agrees to use the digital gift for strictly personal use.
3.6 Participation in playtests (Closed Beta)
BNEU may allow certain Members of the Program to test games in development.
Not all Program Members will be playtesters. To become a playtester for a game in development, Members must (i) register for the BNEU Loyalty Program, (ii) have shown interest in the relevant game (registered similar games, indicated favourite games, etc.), (iii) be the target market for the relevant game (meet age requirements, etc.). BNEU will set the number of Members who can become playtesters for each game at its discretion. Selected Members will be contacted directly by BNEU. Members who are not selected have no recourse against BNEU.
Member playtesters expressly accept that the playtest is conducted on a version of the game still in development and not on its final version. Furthermore, BNEU is not responsible for viruses or any other technical difficulty that may affect access to the game or use of the game or any incompatibility between the game and the Member's hardware.
Property rights – Intellectual property
Property of the gift is transferred when the gift has been received by the Member.
The Program is designed and managed by BNEU. The Program, its content and the gifts are protected by copyright and by any other laws protecting intellectual property and related exclusive rights. Any reproduction or representation of the Program's components, in whole or in part, in any way whatsoever, is prohibited.
The Program, and all constituent elements of the Program, such as the website or gifts on offer, and all intellectual property rights related to their design, presentation and distribution, belong to BNEU or its licensors or its rights holders.
Under an obligation of means, BNEU manages the Program within the limits of the technical resources available. In this respect, BNEU cannot be held liable for failings in the management or provision of the Program if these failings are attributable to the Member, to a third party outside their control or to any instance of force majeure.
In the event of a computer system fault affecting the management of the Member’s Points, compensation shall be exclusively in the form of Points awarded. BNEU accepts no liability for any other direct damage and for any indirect damage.
Subject to the legal warranties available to the Member as a consumer, BNEU cannot be held liable for any loss, partial or total destruction, or delivery delay, of gifts or any other documents, which are attributable to the transport services or any third-party services. Under no circumstances can BNEU be held liable for Internet problems that prevent proper functioning of the Program or downloading of digital gifts, as well as consequences from any virus, computer bug, anomaly or any other technical fault.
As a consumer, Members are covered by a legal guarantee of conformity under the conditions of Section L.221-4 of the French Consumer Code and by a legal guarantee of latent defects under the conditions of article 1641 of the French Civil Code.
The Member's liability
The Member's participation in the Program may be terminated, without notice or indemnity, and their Points removed for any breach of these Terms and Conditions by a Member or by any third party acting on behalf of a Member; misuse or fraudulent use of points, gifts or all or part of the Program in general; falsification of the information provided; or behaviour by the Member (fraud, attempted fraud, abusive or defamatory language, aggressive behaviour, etc.) that could harm BNEU's interests. This termination will occur without prejudice to any possible actions by BNEU.
Participation period of validity and modifications
Participation in the Program is valid for an indefinite period. However, Members have the right to no longer participate in the Program at any time by deleting their account.
Upon termination of participation, all accumulated Points that have not been exchanged for gifts before the termination date will be lost.
Contact - Complaints
All questions related to the Program should be directed to BNEU's Customer Service (service.bandainamcoent.eu).
In general, BNEU reserves the right to change the Terms and Conditions of the Program at any time.
Changes to the Program's Terms and Conditions will be posted directly on the website at club.bandainamcoent.eu. Any participation in the Program after the date that changes come into effect shall imply the Member's acceptance of these changes.
BNEU has the right to end the Program at any moment subject to providing 3 (three) months' notice so Members can use their Points balance. This decision may be communicated to Members by any means, including via an announcement on the Program website and/or individual communication.
These Terms and Conditions are subject to French law. Members expressly agree that any claim or dispute between you and BNEU will come under the exclusive jurisdiction of the Courts of Lyon.