Terms of Participation in the BNEE Loyalty Program
Participation in the Program is open to any natural person over 16 years of age with an Account, except persons residing in Asia (Brunei, Cambodia, Indonesia, Laos, Myanmar, Papua New Guinea, Philippines, Thailand, Vietnam, China, Hong Kong, Macao, Mongolia, North Korea, South Korea, Malaysia, Taiwan, Japan), and North and South America (American Samoa, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, West Indies, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Christopher and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos, US Minor Outlying Islands, United States, Uruguay, Venezuela, Virgin Islands).
The same customer (same last name, first name, date of birth and address) can only register once for the Program. BNEE can conduct all useful checks and terminate the membership of any person who does not meet the Program's participation criteria.
Operation of the Program
3.1 Earning points
Members can earn points by registering their games at www.bandainamcoent.eu. The number of points awarded for each registered game depends on the game and is set unilaterally by BNEE. The number of points awarded when each game is registered is indicated by the registration code provided at purchase.
A game can only be registered once by a Member; but to clear up any misunderstanding, if a Member owns the same game on both PlayStation 4 and on Xbox One, they can register the game on both platforms. BNEE reserves the right to ask the Member to provide proof of purchase for games registered by the Member.
BNEE reserves the right to offer additional points to Members for special events at its sole discretion.
Accumulated points have no retail value and cannot be exchanged for cash or sold to third parties. Points belong to each Member and cannot be transferred to another Member or to third parties.
Members, if they agree to link their Steam account to their BANDAI NAMCO account, can get points according to the following scale:
- Game owned 500 points
- Season Pass bought 200 points
- Demo downloaded 100 points
- DLC bought 50 points
- Unlocked achievement 10 points
- 50% of acheviement completion 100 points
- 100% of acheviement completion 200 points
BNEE reserves the right to modify this scale at its sole discretion, no retroactivity will be applied. The rewards on the game/DLC will only take place 15 days after the date of purchase (that we recover), in order to avoid rewarding purchases that could have been cancelled during the withdrawal period.
Members can only link one Steam account to their Bandai account. It will also not be possble to link several different Steam accounts successively.
A Steam account can only be associated with one Bandai Namco account.
If Members delete their Bandai Namco account or unlink their Steam account, then create a new Bandai Namco account and link their Steam account to that new account, only activities that have not already been rewarded will be rewarded.
The Member has 5 years from the date of completion of the activity giving right to an advantage to obtain this advantage. At the end of this 5-year period, the activity can no longer be rewarded.
Members can exchange points for gifts, physical or digital, available at club.bandainamcoent.eu. Photos of gifts are representative only and non-binding.
As explained in article 3.4 below, Members living in certain countries cannot receive physical gifts.
The number of points required for each gift can be viewed directly on the website at club.bandainamcoent.eu. The Gift-Points Table is defined at BNEE's sole discretion and may be changed by BNEE without informing Members beforehand. Members cannot invoke the right to claim a gift, including if there is an increase in the number of points required for a gift, or if there is temporary or permanent unavailability of a gift. BNEE reserves the right to substitute the gift with a gift of similar value if out of stock.
Members can exchange points for gifts at club.bandainamcoent.eu only. When a Member exchanges points for gifts, an order confirmation email is immediately sent to the Member, and a shipping confirmation email is sent when the gift is shipped to the Member.
3.4 Gift delivery
3.4.1 Physical gifts
Physical gifts will be sent to Members through the postal service. Only Members living in the following countries can receive physical gifts: South Africa, Algeria, Germany, Andorra, Saudi Arabia, Australia, Austria, Belgium, Bulgaria, Croatia, Denmark, United Arab Emirates, Spain, Estonia, Finland, France (including Guadeloupe, French Guiana, Martinique, Mayotte, New Caledonia, Réunion and Saint-Martin), Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Morocco, Monaco, New Zealand, Norway, Netherlands, Poland, Polynesia, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, Tunisia, Turkey, Vatican City.
BNEE assumes all costs associated with delivering gifts.
These gifts will be sent to the address specified by the Member upon order confirmation or, if none has been provided, to the address held in the Member's account.
Members agree to provide BNEE with a complete and valid address. BNEE reserves the right to withhold sending the gift if the postal address is missing or incomplete, or if the destination is not a country that BNEE can deliver to.
Under no circumstances can BNEE be held liable for a delay in delivering a gift or loss of a gift by the delivery services.
If a Member is required to pay customs duties to receive a gift, the Member can request compensation from BNEE by writing to BNEE's Customer Service (service.bandainamcoent.eu) and by providing the relevant customs duty documentation.
It is the Member's responsibility to check the condition of the gifts upon receipt. If the gifts are damaged or inconsistent with the order, Members must contact BNEE's Customer Service (service.bandainamcoent.eu) within 14 (fourteen) days of receiving the gifts.
Any gift not received by the Member will be automatically returned to BNEE. In this situation, BNEE reserves the right to redeliver the gift to the Member with return costs covered by the Member or to credit the Member's account with the corresponding points minus the number of points corresponding to the shipping fees paid by BNEE.
3.4.2 Digital gifts
Digital gifts can be downloaded directly by the Member. Once the order has been confirmed, the Member will receive a download link for unlocking and downloading the gift.
The digital gift is licensed, not sold. The Member's licence confers no ownership of the digital gift.
Certain digital gifts are subject to prior acceptance of an end-user licence agreement (EULA).
The Member is authorised to use a single and unique copy of the digital gift and is not authorised to copy, modify or decompile the digital gift to extract source code, create a derived work or remove any mention of the name or manufacturer of the software or of BNEE and its subsidiaries. The Member agrees to use the digital gift for strictly personal use.
3.5 Participation in playtests (Closed Beta)
BNEE may allow certain Members of the Programme to test games in development.
Not all Programme Members will be playtesters. To become a playtester for a game in development, Members must (i) register for the BNEE Loyalty Programme, (ii) have shown interest in the relevant game (registered similar games, indicated favourite games, etc.), (iii) be the target market for the relevant game (meet age requirements, etc.). BNEE will set the number of Members who can become playtesters for each game at its discretion. Selected Members will be contacted directly by BNEE. Members who are not selected have no recourse against BNEE.
Member playtesters expressly accept that the playtest is conducted on a version of the game still in development and not on its final version. Furthermore, BNEE is not responsible for viruses or any other technical difficulty that may affect access to the game or use of the game or any incompatibility between the game and the Member's hardware.
3.6 Digital Loyalty Card in the Member's phone's wallet (for iOS) or Google Pay (for Android)
This is available to Members with a postal address, as registered in their account, in Germany, Switzerland or Austria. The Member can install a Digital Loyalty Card in German only, linked to their account in their phone's wallet (for iOS) or Google Pay (for Android). Members with a postal address registered in their account in Germany can install the Digital Loyalty Card in German using the tab (in English or German based on the browser's language) on the website https://club.bandainamcoent.eu/eu.
By installing their card, the Member will earn 250 points (valid at the first install) and will receive, on their phone, marketing notifications (BNEE Store offers, partner vendors' offers, titles announcements, etc.) and transaction notifications (points updates, etc.). The Member can, at any time, disable notifications and/or uninstall the Digital Loyalty Card in their phone's settings. Furthermore, in case of their account's deletion, the Member will not be able to access the Digital Loyalty Card.