BANDAI NAMCO ENTERTAINMENT EUROPE website cookie management policy
Showcase website:
https://www.bandainamcoent.eu/ and its sub-domains:
- https://en.bandainamcoent.eu/
- https://fr.bandainamcoent.eu/
- https://de.bandainamcoent.eu/
- https://it.bandainamcoent.eu/
- https://es.bandainamcoent.eu/
- https://redeem.bandainamcoent.eu/
- https://beta.bandainamcoent.eu/
- https://account.bandainamcoent.eu/
- https://login.bandainamcoent.eu/login
E-commerce website:
Site for the following countries: Luxembourg, Belgium, Netherlands, Ireland, Portugal, Denmark, Sweden, Finland, Austria, Greece, Great Britain, Italy, Spain, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Bulgaria, Croatia, Romania, Switzerland, Iceland, Norway, Malta, Australia, France : https://store.bandainamcoent.eu/
Site for Germany only: https://de.store.bandainamcoent.eu/
Site for the following countries for digital products only (New Zealand, Turkey, India, Israel, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman, Jordan, Egypt, Tunisia, Algeria, Morocco): https://int.store.bandainamcoent.eu/
Customer Service website:
https://service.bandainamcoent.eu/ and sub-domains:
- https://service-fr.bandainamcoent.eu/
- https://service-en.bandainamcoent.eu/
- https://service-de.bandainamcoent.eu/
- https://service-it.bandainamcoent.eu/
- https://service-es.bandainamcoent.eu/
SOMMAIRE
1 Foreword
2 What is a cookie?
3 Which cookies are subject to your consent?
4 What cookies do we deposit on the sites?
5 Specific cookies by sub-domain
6 Which social networks do our showcase and e-commerce sites link to?
7 How can I refuse to accept cookies?
8 In what other ways can you configure your cookies?
9 Is the information in this policy up to date?
1. Foreword
You can find out more about how Bandai Namco Entertainment Europe uses cookies on websites and how you can set them according to your preferences in our Cookie Management Policy.
This cookies policy is coordinated with our data protection policy accessible here: https://bandainamcoent.eu/privacy-policy.
2. What is a cookie?
When you visit our site, information relating to the browsing of your terminal (computer, tablet, smartphone, etc.) on our site may be recorded in text files called "cookies" installed on your browser. Cookies are used to recognise your browser for the duration of the cookie's validity. A cookie is a file activated in write or read mode. On telephone equipment, these trackers are equipment identifiers and advertising identifiers.
There are different types of cookies:
- technical cookies, including session cookies, which disappear as soon as you leave our site or remain permanently;
- functional cookies to manage the language or duration of consent;
- audience cookies, which remain on your terminal until they expire or until you delete them using your browser's functions;
- cookies used to personalise advertising and similar operations.
You are informed that, when you visit our site, cookies may be installed and consulted during your visit.
Bandai Namco Entertainment Europe also uses invisible pixels. These trackers take the form of tiny graphic images and may be placed on the Site or in an email.
Their function is to collect technical information (e.g. your IP address or the type of device you are using) and information about your activity (e.g. the date and time you visit a page or send an email).
3. Which cookies are subject to your consent?
Typology. The purposes of cookies are determined by the nature of the cookie.
Some cookies, which are not subject to your consent, are essential to the use of our site. These are technical cookies or functional cookies used to:
- make your browsing easier;
- prevent malicious software;
- save your choices relating to cookies.
Technical and functional cookies. These cookies, which are not subject to prior consent, are used for the following main functions:
- technical management of your session;
- language management;
- performance management;
- monitoring security and technical errors;
- improving your user experience;
- technical administration of services corresponding to your requests, such as sending you an email when new content corresponding to you is put online;
- authenticating your access to our services;
- administration of your performance.
Audience measurement cookies. In order to be limited to what is strictly necessary for the provision of the service and thus be exempt from consent in accordance with Article 82 of the French Data Protection Act, these cookies must:
- have a purpose strictly limited to measuring the site's audience (measuring performance, detecting navigation problems, optimising technical performance or ergonomics, estimating the power of the servers required, analysing the content consulted), exclusively on behalf of the publisher;
- be used to produce anonymous statistical data only.
On the other hand, to be exempt from consent, these trackers must not:
- lead to data being cross-checked with other processing operations or to data being passed on to third parties;
- allow global tracking of the browsing habits of individuals using different applications or browsing different websites. Any solution that uses the same identifier across several sites (via, for example, cookies deposited on a third-party domain loaded by several sites) to cross-reference, duplicate or measure a unified reach rate for a piece of content is excluded.
4. What cookies do we deposit on the sites?
The table below lists the cookies we deposit on the sites:
Technical and security cookies
The technical and security cookies we use are necessary for the Site to function properly. Without them, services such as remembering the contents of your shopping basket or your choice of language would not be able to function. Therefore, they are not subject to your consent.
The technical and security cookies on the Site are as follows:
| Name | Operator | Purpose | Type | Duration |
|---|---|---|---|---|
| axeptio_cookies, axeptio_all_vendors, axeptio_authorized_vendors | Axeptio | Contains all the information about the visitor's consent, such as the date, their unique anonymous identifier, and whether or not they have already consented. | Third-party cookie | 6 months |
| BNEE_Identity_server | BNE | Allows to use the "session ID" site | Internal cookie | Session |
| BNE_Identity_server_user_connecter | BNE | Allows to use the "find out connection status" site | Internal cookie | 4 hours |
| BNE_CLOSEDBETA_SERVER | BNE | Keeps the user session open | Internal cookie | 7 days |
| PHPSESSID | BNE | Keeps the user session open | Internal cookie | 4 hours |
| BNE_REDEEM_SERVER | BNE | Keeps the user session open | Internal cookie | 7 days |
| FORNAX_ANONYMOUSID | Big Commerce | Platform analysis and performance | Third-party cookie | 2 years |
| LASTVISITEDCATEGORY | Big Commerce | Displays the most recently visited category in order to build "product breadcrumbs" | Third-party cookie | Session |
| RECENTLY_VIEWED_PRODUCTS | Big Commerce | Highlights recently viewed products | Third-party cookie | Does not expire |
| SHOP_ORDER_TOKEN | Big Commerce | Displays the representation of an order - only visible with fast/express purchase | Third-party cookie | 1 day |
| SHOP_SESSION_TOKEN | Big Commerce | Displays the representation of the user's session | Third-party cookie | 7 days |
| SHOP_TOKEN | Big Commerce | Essential for security, stores data after login and is used for customer research | Third-party cookie | 7 days |
| STORE_VISITOR | Big Commerce | Used to track anonymous site usage | Third-party cookie | 1 day |
| XSRF-TOKEN | Big Commerce | Token to prevent "one-click" attacks (CSRF) | Third-party cookie | - |
| Shopper-Pref | Big Commerce | Saves user preferences such as currency | Third-party cookie | 7 days |
| tracking-preferences | Big Commerce | Saves the user's tracking preferences when the consent manager is activated, to help determine which types of non-essential scripts will load based on the user's consent | Third-party cookie | 2 years |
| bc_consent | Big Commerce | Used to determine whether the user has consented to tracking when the consent manager is activated | Third-party cookie | Up to 2 years |
| SHOP_SESSION_ROTATION_TOKEN | Big Commerce | Used for shopping basket and purchase verification sessions (essential for security) | Third-party cookie | 14 days |
| SHOP_DEVICE_TOKEN | Big Commerce | Used for locks, essential for security | Third-party cookie | 30 days |
| athena_short_visit_id | Big Commerce | Saves a visitor's identifier | Third-party cookie | 30 minutes |
| SF-CSRF-TOKEN | Big Commerce | Used for Cross-Site Request Forgery (CSRF) protection | Third-party cookie | Session |
| __cf_bm | Cloudflare | Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode. The cookie is necessary for these bot solutions to function properly | Third-party cookie | 30 minutes |
| __cfwaitingroom | Cloudflare | A waiting room only uses the cookie when a visitor requests access to a host and path combination with an enabled and associated waiting room. | Third-party cookie | Session |
| _shg_session_id | Shogun | Identifies and maintains user sessions | Third-party cookie | 30 minutes |
| _shg_user_id | Shogun | Stores user identification information | Third-party cookie | 1 year |
| ORA_FND_SESSION_<hash> | Oracle SC | Maintains session state for users during their visit | Cookie tiers | Session |
| rnt_sid | Oracle SC | RightNow session identifier | Cookie tiers | Session |
| rnt_user | Oracle SC | Stores logged-in customer identity or anonymous user tracking | Cookie tiers | Persistent |
| rnt_routing | Oracle SC | Manages load balancing by assigning users to backend servers | Cookie tiers | Session |
| cp_session | Oracle SC | Maintains session state across customer portal pages | Cookie tiers | Session |
| RightNowCX | Oracle SC | Stores client-side session state, often via HTML5 | Cookie tiers | Local storage |
Audience measurement cookies
We use audience measurement cookies to collect information on how you use our Sites (number of visits and traffic source) and to improve its performance.
The audience measurement cookies used on the Sites are as follows:
| Name | Operator | Purpose | Type | Duration |
|---|---|---|---|---|
| Google Analytics | ||||
| _ga | Used to distinguish site visitors using a random identifier. Provides statistics on the use of the website | Third-party cookie | 2 years | |
| __utma | Used to distinguish between users and sessions | Third-party cookie | 2 years | |
| __utmt | Used to limit the query rate. | Third-party cookie | 10 minutes | |
| __utmb | Used to determine new sessions/visits | Third-party cookie | 30 minutes | |
| __utmc | Defined for interoperability with urchin.js. Determines whether the user is in a new session/visit. | Third-party cookie | Session | |
| __utmz | Stores the traffic source or campaign that explains how the user reached our site. | Third-party cookie | 6 months | |
| SOCS | Used to save your cookie choices | Third-party cookie | 12 days | |
| _gid | Distinguishes between users | Third-party cookie | 24 hours | |
| _gcl_au | Use to store and track conversions | Third-party cookie | 2 years | |
| Matomo | ||||
The cookies below are exempt from consent. You can choose to disable Matomo cookies below: | ||||
| _pk_id | Matomo | Used to store information about the user, such as the visitor's unique identifier | Third-party cookie | 13 months |
| _pk_ref | Matomo | Used to store attribution information, the referrer initially used to visit the website | Third-party cookie | 6 months |
| _pk_ses, _pk_cvar, _pk_hsr | Matomo | Short-term cookies used to temporarily store visitor data | Third-party cookie | 30 minutes |
| _pk_testcookie | Matomo | Created and must then be deleted directly. Used to check whether the visitor's browser supports cookies | Third-party cookie | 1 minute |
| mtm_consent, mtm_consent_removed, matomo_ignore | Matomo | Memorises whether consent has been given (or withdrawn) by the user | Third-party cookie | 30 years |
| matomo_sessid | Matomo | Is activated when you use the tracking opt-out function | Third-party cookie | 14 days |
| Clarity | ||||
| _clck | Clarity | Allows to preserve Clarity user ID and preferences | Third-party cookie | 1 year |
| _clsk | Clarity | Aggregates a user's page views into a single session | Third-party cookie | 24h |
| CLID | Clarity | Identifies the first time a user visits a site | Third-party cookie | 1 year |
| ANONCHK | Clarity | Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0 | Third-party cookie | 10 minutes |
| MR | Clarity | Indicates whether to refresh MUID | Third-party cookie | 7 days |
| MUID | Clarity | Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes | Third-party cookie | 13 months |
| SM | Clarity | Used in synchronizing the MUID across Microsoft domains | Third-party cookie | Session |
Functionality cookies
We use functionality cookies to enable us to personalise the functionality of our Sites.
The functionality cookies used on the Sites are as follows:
| Name | Operator | Purpose | Type | Duration |
|---|---|---|---|---|
| _GRECAPTCHA | Allows you to check, when filling in an online form, that the action in question is that of a human and not a bot | Third-party cookie | 6 months | |
| auth_token | X | Log in to your account via X | Third-party cookie | 5 years |
| APP_SLUG | Drimify | Unique variable cookie specific to each application used to track usage statistics. For example, if the URL of the game is app.drimify.com/abc123 then the cookie will be called abc123. | Third-party cookie | 1 day |
| PHPSESSID | Drimify | PHP session cookie | Third-party cookie | End of session |
| OptanonAlertBoxClosed | Spotify | Set after visitors have seen a cookie information notice and in some cases only when they actively close the notice. It enables the website to not show the message more than once to a user | Third-party cookie | 12 months |
| OptanonConsent | Spotify | Used to store cookie consent preferences | Third-party cookie | 12 months |
| sp_dc, sp_key | Spotify | Authentication and player API requests, Session key for player functionality | Third-party cookie | 1 year |
| sp_t | Spotify | Temporary token for API requests | Third-party cookie | 1h |
| sp_locale | Spotify | Player display language and region | Third-party cookie | 1 year |
| sp_ab | Spotify | Player A/B testing configuration | Third-party cookie | 3 months |
Social network and video cookies
Social network cookies allow you to directly access Bandai Namco pages on social networks and review platforms. The purpose of "video" cookies is to enable you to view multimedia content directly on our Sites.
The social network and video cookies used on the Sites are as follows:
| Name | Operator | Purpose | Type | Duration |
|---|---|---|---|---|
| Youtube | ||||
| YSC | Youtube | Ensures that requests during a browsing session are made by the user, and not by other sites | Third-party cookie | Session |
| YEC | Youtube | Used to remember your preferences and to detect and resolve service-related problems | Third-party cookie | 13 months |
| PREF | Youtube | Keeps user preferences | Third-party cookie | 8 months |
| CONSENT | Youtube | Stores your cookie preferences | Third-party cookie | 13 months |
| Meta Platforms | ||||
| oo | Meta Platforms | Allow you to stop seeing advertisements from Meta based on your activities on third-party websites | Third-party cookie | 5 years |
| locale | Meta Platforms | Contains the regional display settings of the last user connected to this browser | Third-party cookie | 6 days |
| Dpr, wd | Meta Platforms | Provides an optimal experience on your device screen. | Third-party cookie | 7 days |
| datr | Meta Platforms | Unique identifier for your browser which, among other things, helps Meta Platforms to protect you against fraud. | Third-party cookie | 2 years |
| sb | Meta Platforms | Allows you to identify your browser securely. Stores information that allows Meta Platforms to recover your account if you forget your password, or to request additional authentication if you notify us that your account has been hacked. | Third-party cookie | 35 days |
| X | ||||
| ct0 | X | Allows our content to be shared on your X account | Third-party cookie | 35 days |
| Kdt, eu_cn | X | Allows our content to be shared on your X account | Third-party cookie | 25 days |
| Twitch | ||||
| KP_UIDZ_1, KP_UIDZ_1-ssn | Twitch | Unique user identifiers for tracking and personalization | Third-party cookie | 1 day |
| server_session_id | Twitch | User authentication and server-side session management | Third-party cookie | Session |
| unique_id, unique_id_durable | Twitch | Persistent user identifiers for recognizing returning users and experience | Third-party cookie | 1 month |
Advertising cookies
We use advertising cookies to enable our partners to place advertisements on our Sites, measure their effectiveness and, where appropriate, adapt their content according to your browsing habits and profile. These advertisements may also be offered on other sites.
The advertising cookies used on the Sites are as follows:
| Name | Operator | Purpose | Type | Duration |
|---|---|---|---|---|
| __Secure-1PAPISID | Allows targeting to build a profile of website visitor interests to show relevant, personalised Google advertising | Third-party cookie | 2 years | |
| __Secure-1PSIDTS | Stores an encrypted timestamp that makes it possible to maintain users' sessions and keep their preferences and settings on the various Google services and websites. | Third-party cookie | 1 year | |
| __Secure-3PAPISID, __Secure-3PSID | Allows targeting to build a profile of website visitor interests to show relevant, personalised Google advertising | Third-party cookie | 2 years | |
| __Secure-3PSIDCC, __Secure-3PSIDTS | Allows targeting to build a profile of website visitor interests to show relevant, personalised Google advertising | Third-party cookie | 1 year | |
| 1P_JAR | Displays personalised ads on Google sites based on recent searches and previous interactions | Third-party cookie | 25 days | |
| AEC | Ensures that requests made during a browsing session actually come from the user and not from other sites. | Third-party cookie | 6 months | |
| APISID | Displays personalised ads on Google sites based on recent searches and previous interactions | Third-party cookie | 2 years | |
| HSID | Cookie used for advertising targeting purposes | Third-party cookie | 1 year | |
| NID | Allows preferences and other information to be stored (preferred language, number of results the user prefers to see on a search results page and whether or not the SafeSearch filter is activated) | Third-party cookie | 6 months | |
| SAPISID | Displays personalised ads on Google sites based on recent searches and previous interactions | Third-party cookie | 2 years | |
| SEARCH_SAMESITE | Prevents the browser from sending this cookie with cross-site requests | Third-party cookie | 5 months | |
| DSS | The combination of these cookies enables Google to block many types of attacks, such as attempts to steal data when you fill in forms on Google services | Third-party cookie | 2 years | |
| SIDCC | Provides identification of trusted web traffic | Third-party cookie | 1 year | |
| SOCS | Provides identification of reliable web traffic | Third-party cookie | 13 months | |
| SSID | Displays personalised ads on Google sites based on recent searches and previous interactions | Third-party cookie | 2 years | |
| DV | Used to deliver advertising or retargeting | Third-party cookie | 1 day | |
| OTZ | Cookie used by Google Analytics which provides an overall analysis of site visitors | Third-party cookie | 6 months | |
| _gads | Used to measure user activity and the performance of our advertising campaigns | Third-party cookie | 13 months | |
| IDE | Displays Google Ads on non-Google sites | Third-party cookie | 13 months | |
| _gcl_au | Measures the effectiveness of advertising campaigns | Third-party cookie | 90 days | |
| __Secure-SSID | Stores information about how the visitor uses the website and what advertising they may have seen before visiting the site. Also used to personalise ads on Google domains. | Third-party cookie | 35 days | |
| Meta Platforms | ||||
| _fbp | Meta Platforms | Identifies browsers to offer advertising and site analysis services | Third-party cookie | 90 days |
| X | ||||
| muc_ads | X | Measures the effectiveness of advertising campaigns | Third-party cookie | 2 years |
| muc | X | Designed to detect X Inc. or X Intl Co robots | Third-party cookie | 30 days |
| personalization_id | X | Allows you to be identified to X | Third-party cookie | 2 years |
| guest_id | X | Used if you are signed in to X to associate your device with your X account | Third-party cookie | 30 days |
| twid | X | Allows you to use X's integration and sharing options on social networks | Third-party cookie | 5 days |
| Youtube | ||||
| VISITOR_INFO1_LIVE | Youtube | Stores user preferences, data analysis, advertising, personalised recommendations | Third-party cookie | 6 months |
| NID | Youtube | Shows Google Ads in Google services to offline users | Third-party cookie | 6 months after last use |
| ANID | Youtube | Used to display Google Ads on non-Google sites | Third-party cookie | 13 months |
| TikTok | ||||
| _ttp, _tt_enable_cookie | Tiktok | Measures the effectiveness of advertising campaigns | Third-party cookie | 13 months |
| token, d2_token | Stores a login token needed to act as a logged in user | Third-party cookie | 2 years | |
| session, reddit_session | Stores information to identify your session | Third-party cookie | Session | |
| imagino | ||||
| imaginoTag | BNE | Performance measurement, audience measurement, customer profile enhancement, content personalisation, targeted advertising. | Internal cookie | 90 days |
Sources
- Technical cookies
- Audience measurement cookies:
- Functionality cookies:
- Social network & video cookies:
- Advertising cookies:
5. Specific cookies by sub-domain
5.1 https://de.bandainamcoent.eu/
Advertising cookies
We use advertising cookies to enable our partners to place advertisements on this Site, measure their effectiveness and, where appropriate, adapt their content according to your browsing habits and profile. These advertisements may also be offered on other sites.
The advertising cookies used on this Site are as follows:
| Name | Operator | Purpose | Type | Duration |
|---|---|---|---|---|
| _scid | Snapchat | Measures the effectiveness of advertising campaigns | Third-party cookie | 30 days |
| Xandr, QWT, LAL ER XAXIS | Essence & affiliés | Measures the effectiveness of advertising campaigns | Third-party cookie | 24 months |
6. Which social networks do our showcase and e-commerce sites link to?
The sites use "social plugins" from the Meta Platforms, X, Instagram, Twitch and Youtube social networks. These social plugins can be recognised by their respective logos and allow you to access our pages directly on these networks.
In order to protect your data as much as possible when you use these sites, we have integrated these plugins in such a way that the connection to the operator of the social network is only established when you activate the plugin by clicking on the corresponding icon. When the connection is established by activating the plugin, we have no influence on the extent of the data collected by Meta Platforms, X, Instagram, Twitch or Youtube.
To the best of our knowledge, by interacting with one of the social plugins, the operator of the social network concerned receives information about the web page of the site that you have visited. If at the same time you are connected to a social network, the operator of this social network may also associate the corresponding visits to your account with the social network. Even if you are not a member of one of the social networks mentioned, it is possible that they may retrieve and, where appropriate, record your IP address via the plugin when you click on it.
For more information on the scope and purpose of the processing, collection and use of data by Meta Platforms, X, Instagram, Twitch or Youtube, as well as your rights in this regard and configuration options, we invite you to consult their respective data protection policies:
- for Meta Platforms (Meta)
- for X
- for Instagram
- for Twitch
- for Youtube
If you are a customer of one of the social networks mentioned, but do not want it to be able to collect your data from the list and link it with your user account, you must log out of the social network concerned before clicking on a plugin.
7. How can I refuse to accept cookies?
Certain features of our sites rely on the use of cookies.
A module allows you to choose which cookies and other trackers you wish to accept and which you wish to reject on the sites.
You can access this module at any time by clicking here or via the footer of our site, in the "Cookie management" section.
8. In what other ways can you configure your cookies?
By configuring the navigation software. You can configure your browser software so that cookies are saved on your terminal or rejected, either systematically or depending on their issuer.
You can also regularly delete cookies from your terminal via your browser.
However, do not forget to configure all the browsers on your various terminals.
To manage cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your options regarding cookies. For example:
- for Microsoft Edge
- for Safari
- for Chrome
- for Firefox
- for Opera
However, we draw your attention to the fact that if you set your browser to refuse cookies, certain features, pages and areas of our sites that require the use of cookies will not be accessible, for which we cannot be held responsible.
To find out more about how to configure your browser software, please consult the website of the local authority responsible for cookies in your country.
9. Is the information in this policy up to date?
We will update this policy if we introduce new cookies or change the way we use the cookies described above.
This policy comes into force on the date it is published online. The same applies for any changes.
Updated on 6th of August 2025