BANDAI NAMCO ENTERTAINMENT EUROPE website cookie management policy

 

Showcase website:
https://www.bandainamcoent.eu/ and its sub-domains:

E-commerce website:

Site for the following countries: Luxembourg, Belgium, Netherlands, Ireland, Portugal, Denmark, Sweden, Finland, Austria, Greece, Great Britain, Italy, Spain, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Bulgaria, Croatia, Romania, Switzerland, Iceland, Norway, Malta, Australia, France : https://store.bandainamcoent.eu/

Site for Germany only: https://de.store.bandainamcoent.eu/

Site for the following countries for digital products only (New Zealand, Turkey, India, Israel, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman, Jordan, Egypt, Tunisia, Algeria, Morocco): https://int.store.bandainamcoent.eu/

 

Customer Service website:
https://service.bandainamcoent.eu/ and sub-domains:

1. Foreword

You can find out more about how Bandai Namco Entertainment Europe uses cookies on websites and how you can set them according to your preferences in our Cookie Management Policy.

This cookies policy is coordinated with our data protection policy accessible here: https://bandainamcoent.eu/privacy-policy.

 

2. What is a cookie?

When you visit our site, information relating to the browsing of your terminal (computer, tablet, smartphone, etc.) on our site may be recorded in text files called "cookies" installed on your browser. Cookies are used to recognise your browser for the duration of the cookie's validity. A cookie is a file activated in write or read mode. On telephone equipment, these trackers are equipment identifiers and advertising identifiers.

There are different types of cookies:

  • technical cookies, including session cookies, which disappear as soon as you leave our site or remain permanently;
  • functional cookies to manage the language or duration of consent;
  • audience cookies, which remain on your terminal until they expire or until you delete them using your browser's functions;
  • cookies used to personalise advertising and similar operations.

You are informed that, when you visit our site, cookies may be installed and consulted during your visit.

Bandai Namco Entertainment Europe also uses invisible pixels. These trackers take the form of tiny graphic images and may be placed on the Site or in an email.

Their function is to collect technical information (e.g. your IP address or the type of device you are using) and information about your activity (e.g. the date and time you visit a page or send an email).

 

3. Which cookies are subject to your consent?

Typology. The purposes of cookies are determined by the nature of the cookie.

Some cookies, which are not subject to your consent, are essential to the use of our site. These are technical cookies or functional cookies used to:

  • make your browsing easier;
  • prevent malicious software;
  • save your choices relating to cookies.

Technical and functional cookies. These cookies, which are not subject to prior consent, are used for the following main functions:

  • technical management of your session;
  • language management;
  • performance management;
  • monitoring security and technical errors;
  • improving your user experience;
  • technical administration of services corresponding to your requests, such as sending you an email when new content corresponding to you is put online;
  • authenticating your access to our services;
  • administration of your performance.

Audience measurement cookies. In order to be limited to what is strictly necessary for the provision of the service and thus be exempt from consent in accordance with Article 82 of the French Data Protection Act, these cookies must:

  • have a purpose strictly limited to measuring the site's audience (measuring performance, detecting navigation problems, optimising technical performance or ergonomics, estimating the power of the servers required, analysing the content consulted), exclusively on behalf of the publisher;
  • be used to produce anonymous statistical data only.

On the other hand, to be exempt from consent, these trackers must not:

  • lead to data being cross-checked with other processing operations or to data being passed on to third parties;
  • allow global tracking of the browsing habits of individuals using different applications or browsing different websites. Any solution that uses the same identifier across several sites (via, for example, cookies deposited on a third-party domain loaded by several sites) to cross-reference, duplicate or measure a unified reach rate for a piece of content is excluded.

 

4. What cookies do we deposit on the sites?

The table below lists the cookies we deposit on the sites:

Technical and security cookies
The technical and security cookies we use are necessary for the Site to function properly. Without them, services such as remembering the contents of your shopping basket or your choice of language would not be able to function. Therefore, they are not subject to your consent.

The technical and security cookies on the Site are as follows:

NameOperatorPurposeTypeDuration
axeptio_cookies, axeptio_all_vendors, axeptio_authorized_vendorsAxeptioContains all the information about the visitor's consent, such as the date, their unique anonymous identifier, and whether or not they have already consented.Third-party cookie6 months
BNEE_Identity_serverBNEAllows to use the "session ID" siteInternal cookieSession
BNE_Identity_server_user_connecterBNEAllows to use the "find out connection status" siteInternal cookie4 hours
BNE_CLOSEDBETA_SERVERBNEKeeps the user session openInternal cookie7 days
PHPSESSIDBNEKeeps the user session openInternal cookie4 hours
BNE_REDEEM_SERVERBNEKeeps the user session openInternal cookie7 days
FORNAX_ANONYMOUSIDBig CommercePlatform analysis and performanceThird-party cookie2 years
LASTVISITEDCATEGORYBig CommerceDisplays the most recently visited category in order to build "product breadcrumbs"Third-party cookieSession
RECENTLY_VIEWED_PRODUCTSBig CommerceHighlights recently viewed productsThird-party cookieDoes not expire
SHOP_ORDER_TOKENBig CommerceDisplays the representation of an order - only visible with fast/express purchaseThird-party cookie1 day
SHOP_SESSION_TOKENBig CommerceDisplays the representation of the user's sessionThird-party cookie7 days
SHOP_TOKENBig CommerceEssential for security, stores data after login and is used for customer researchThird-party cookie7 days
STORE_VISITORBig CommerceUsed to track anonymous site usageThird-party cookie1 day
XSRF-TOKENBig CommerceToken to prevent "one-click" attacks (CSRF)Third-party cookie-
Shopper-PrefBig CommerceSaves user preferences such as currencyThird-party cookie7 days
tracking-preferencesBig CommerceSaves the user's tracking preferences when the consent manager is activated, to help determine which types of non-essential scripts will load based on the user's consentThird-party cookie2 years
bc_consentBig CommerceUsed to determine whether the user has consented to tracking when the consent manager is activatedThird-party cookieUp to 2 years
SHOP_SESSION_ROTATION_TOKENBig CommerceUsed for shopping basket and purchase verification sessions (essential for security)Third-party cookie14 days
SHOP_DEVICE_TOKENBig CommerceUsed for locks, essential for securityThird-party cookie30 days
athena_short_visit_idBig CommerceSaves a visitor's identifierThird-party cookie30 minutes
SF-CSRF-TOKENBig CommerceUsed for Cross-Site Request Forgery (CSRF) protectionThird-party cookieSession
__cf_bmCloudflareCloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode. The cookie is necessary for these bot solutions to function properlyThird-party cookie30 minutes
__cfwaitingroomCloudflareA waiting room only uses the cookie when a visitor requests access to a host and path combination with an enabled and associated waiting room.Third-party cookieSession
_shg_session_idShogunIdentifies and maintains user sessionsThird-party cookie30 minutes
_shg_user_idShogunStores user identification informationThird-party cookie1 year
ORA_FND_SESSION_<hash>Oracle SCMaintains session state for users during their visitCookie tiersSession
rnt_sidOracle SCRightNow session identifierCookie tiersSession
rnt_userOracle SCStores logged-in customer identity or anonymous user trackingCookie tiersPersistent
rnt_routingOracle SCManages load balancing by assigning users to backend serversCookie tiersSession
cp_sessionOracle SCMaintains session state across customer portal pagesCookie tiersSession
RightNowCXOracle SCStores client-side session state, often via HTML5Cookie tiersLocal storage

Audience measurement cookies

We use audience measurement cookies to collect information on how you use our Sites (number of visits and traffic source) and to improve its performance.

The audience measurement cookies used on the Sites are as follows:

NameOperatorPurposeTypeDuration
Google Analytics
_gaGoogleUsed to distinguish site visitors using a random identifier. Provides statistics on the use of the websiteThird-party cookie2 years
__utmaGoogleUsed to distinguish between users and sessionsThird-party cookie2 years
__utmtGoogleUsed to limit the query rate.Third-party cookie10 minutes
__utmbGoogleUsed to determine new sessions/visitsThird-party cookie30 minutes
__utmcGoogleDefined for interoperability with urchin.js. Determines whether the user is in a new session/visit.Third-party cookieSession
__utmzGoogleStores the traffic source or campaign that explains how the user reached our site.Third-party cookie6 months
SOCSGoogleUsed to save your cookie choicesThird-party cookie12 days
_gidGoogleDistinguishes between usersThird-party cookie24 hours
_gcl_auGoogleUse to store and track conversionsThird-party cookie2 years
Matomo

The cookies below are exempt from consent. You can choose to disable Matomo cookies below:

 
_pk_idMatomoUsed to store information about the user, such as the visitor's unique identifierThird-party cookie13 months
_pk_refMatomoUsed to store attribution information, the referrer initially used to visit the websiteThird-party cookie6 months
_pk_ses, _pk_cvar, _pk_hsrMatomoShort-term cookies used to temporarily store visitor dataThird-party cookie30 minutes
_pk_testcookieMatomoCreated and must then be deleted directly. Used to check whether the visitor's browser supports cookiesThird-party cookie1 minute
mtm_consent, mtm_consent_removed, matomo_ignoreMatomoMemorises whether consent has been given (or withdrawn) by the userThird-party cookie30 years
matomo_sessidMatomoIs activated when you use the tracking opt-out functionThird-party cookie14 days
Clarity
_clckClarityAllows to preserve Clarity user ID and preferencesThird-party cookie1 year
_clskClarityAggregates a user's page views into a single sessionThird-party cookie24h
CLIDClarityIdentifies the first time a user visits a siteThird-party cookie1 year
ANONCHKClarityIndicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0Third-party cookie10 minutes
MRClarityIndicates whether to refresh MUIDThird-party cookie7 days
MUIDClarityIdentifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposesThird-party cookie13 months
SMClarityUsed in synchronizing the MUID across Microsoft domainsThird-party cookieSession

Functionality cookies

We use functionality cookies to enable us to personalise the functionality of our Sites.

The functionality cookies used on the Sites are as follows:

NameOperatorPurposeTypeDuration
_GRECAPTCHAGoogleAllows you to check, when filling in an online form, that the action in question is that of a human and not a botThird-party cookie6 months
auth_tokenXLog in to your account via XThird-party cookie5 years
APP_SLUGDrimifyUnique variable cookie specific to each application used to track usage statistics. For example, if the URL of the game is app.drimify.com/abc123 then the cookie will be called abc123.Third-party cookie1 day
PHPSESSIDDrimifyPHP session cookieThird-party cookieEnd of session
OptanonAlertBoxClosedSpotifySet after visitors have seen a cookie information notice and in some cases only when they actively close the notice. It enables the website to not show the message more than once to a userThird-party cookie12 months
OptanonConsentSpotifyUsed to store cookie consent preferencesThird-party cookie12 months
sp_dc, sp_keySpotifyAuthentication and player API requests, Session key for player functionalityThird-party cookie1 year
sp_tSpotifyTemporary token for API requestsThird-party cookie1h
sp_localeSpotifyPlayer display language and regionThird-party cookie1 year
sp_abSpotifyPlayer A/B testing configurationThird-party cookie3 months

Social network and video cookies

Social network cookies allow you to directly access Bandai Namco pages on social networks and review platforms. The purpose of "video" cookies is to enable you to view multimedia content directly on our Sites.

The social network and video cookies used on the Sites are as follows:

NameOperatorPurposeTypeDuration
Youtube
YSCYoutubeEnsures that requests during a browsing session are made by the user, and not by other sitesThird-party cookieSession
YECYoutubeUsed to remember your preferences and to detect and resolve service-related problemsThird-party cookie13 months
PREFYoutubeKeeps user preferencesThird-party cookie8 months
CONSENTYoutubeStores your cookie preferencesThird-party cookie13 months
Meta Platforms
ooMeta PlatformsAllow you to stop seeing advertisements from Meta based on your activities on third-party websitesThird-party cookie5 years
localeMeta PlatformsContains the regional display settings of the last user connected to this browserThird-party cookie6 days
Dpr, wdMeta PlatformsProvides an optimal experience on your device screen.Third-party cookie7 days
datrMeta PlatformsUnique identifier for your browser which, among other things, helps Meta Platforms to protect you against fraud.Third-party cookie2 years
sbMeta PlatformsAllows you to identify your browser securely. Stores information that allows Meta Platforms to recover your account if you forget your password, or to request additional authentication if you notify us that your account has been hacked.Third-party cookie35 days
X
ct0XAllows our content to be shared on your X accountThird-party cookie35 days
Kdt, eu_cnXAllows our content to be shared on your X accountThird-party cookie25 days
Twitch
KP_UIDZ_1, KP_UIDZ_1-ssnTwitchUnique user identifiers for tracking and personalizationThird-party cookie1 day
server_session_idTwitchUser authentication and server-side session managementThird-party cookieSession
unique_id, unique_id_durableTwitchPersistent user identifiers for recognizing returning users and experienceThird-party cookie1 month

Advertising cookies

We use advertising cookies to enable our partners to place advertisements on our Sites, measure their effectiveness and, where appropriate, adapt their content according to your browsing habits and profile. These advertisements may also be offered on other sites.

The advertising cookies used on the Sites are as follows:

NameOperatorPurposeTypeDuration
Google
__Secure-1PAPISIDGoogleAllows targeting to build a profile of website visitor interests to show relevant, personalised Google advertisingThird-party cookie2 years
__Secure-1PSIDTSGoogleStores an encrypted timestamp that makes it possible to maintain users' sessions and keep their preferences and settings on the various Google services and websites.Third-party cookie1 year
__Secure-3PAPISID, __Secure-3PSIDGoogleAllows targeting to build a profile of website visitor interests to show relevant, personalised Google advertisingThird-party cookie2 years
__Secure-3PSIDCC, __Secure-3PSIDTSGoogleAllows targeting to build a profile of website visitor interests to show relevant, personalised Google advertisingThird-party cookie1 year
1P_JARGoogleDisplays personalised ads on Google sites based on recent searches and previous interactionsThird-party cookie25 days
AECGoogleEnsures that requests made during a browsing session actually come from the user and not from other sites.Third-party cookie6 months
APISIDGoogleDisplays personalised ads on Google sites based on recent searches and previous interactionsThird-party cookie2 years
HSIDGoogleCookie used for advertising targeting purposesThird-party cookie1 year
NIDGoogleAllows preferences and other information to be stored (preferred language, number of results the user prefers to see on a search results page and whether or not the SafeSearch filter is activated)Third-party cookie6 months
SAPISIDGoogleDisplays personalised ads on Google sites based on recent searches and previous interactionsThird-party cookie2 years
SEARCH_SAMESITEGooglePrevents the browser from sending this cookie with cross-site requestsThird-party cookie5 months
DSSGoogleThe combination of these cookies enables Google to block many types of attacks, such as attempts to steal data when you fill in forms on Google servicesThird-party cookie2 years
SIDCCGoogleProvides identification of trusted web trafficThird-party cookie1 year
SOCSGoogleProvides identification of reliable web trafficThird-party cookie13 months
SSIDGoogleDisplays personalised ads on Google sites based on recent searches and previous interactionsThird-party cookie2 years
DVGoogleUsed to deliver advertising or retargetingThird-party cookie1 day
OTZGoogleCookie used by Google Analytics which provides an overall analysis of site visitorsThird-party cookie6 months
_gadsGoogleUsed to measure user activity and the performance of our advertising campaignsThird-party cookie13 months
IDEGoogleDisplays Google Ads on non-Google sitesThird-party cookie13 months
_gcl_auGoogleMeasures the effectiveness of advertising campaignsThird-party cookie90 days
__Secure-SSIDGoogleStores information about how the visitor uses the website and what advertising they may have seen before visiting the site. Also used to personalise ads on Google domains.Third-party cookie35 days
Meta Platforms
_fbpMeta PlatformsIdentifies browsers to offer advertising and site analysis servicesThird-party cookie90 days
X
muc_adsXMeasures the effectiveness of advertising campaignsThird-party cookie2 years
mucXDesigned to detect X Inc. or X Intl Co robotsThird-party cookie30 days
personalization_idXAllows you to be identified to XThird-party cookie2 years
guest_idXUsed if you are signed in to X to associate your device with your X accountThird-party cookie30 days
twidXAllows you to use X's integration and sharing options on social networksThird-party cookie5 days
Youtube
VISITOR_INFO1_LIVEYoutubeStores user preferences, data analysis, advertising, personalised recommendationsThird-party cookie6 months
NIDYoutubeShows Google Ads in Google services to offline usersThird-party cookie6 months after last use
ANIDYoutubeUsed to display Google Ads on non-Google sitesThird-party cookie13 months
TikTok
_ttp, _tt_enable_cookieTiktokMeasures the effectiveness of advertising campaignsThird-party cookie13 months
Reddit
token, d2_tokenRedditStores a login token needed to act as a logged in userThird-party cookie2 years
session, reddit_sessionRedditStores information to identify your sessionThird-party cookieSession
imagino
imaginoTagBNEPerformance measurement, audience measurement, customer profile enhancement, content personalisation, targeted advertising.Internal cookie90 days

Sources

 

5. Specific cookies by sub-domain

5.1 https://de.bandainamcoent.eu/

Advertising cookies

We use advertising cookies to enable our partners to place advertisements on this Site, measure their effectiveness and, where appropriate, adapt their content according to your browsing habits and profile. These advertisements may also be offered on other sites.

The advertising cookies used on this Site are as follows:

NameOperatorPurposeTypeDuration
_scidSnapchatMeasures the effectiveness of advertising campaignsThird-party cookie30 days
Xandr, QWT, LAL ER XAXISEssence & affiliésMeasures the effectiveness of advertising campaignsThird-party cookie24 months

 

6. Which social networks do our showcase and e-commerce sites link to?

The sites use "social plugins" from the Meta Platforms, X, Instagram, Twitch and Youtube social networks. These social plugins can be recognised by their respective logos and allow you to access our pages directly on these networks.

In order to protect your data as much as possible when you use these sites, we have integrated these plugins in such a way that the connection to the operator of the social network is only established when you activate the plugin by clicking on the corresponding icon. When the connection is established by activating the plugin, we have no influence on the extent of the data collected by Meta Platforms, X, Instagram, Twitch or Youtube.

To the best of our knowledge, by interacting with one of the social plugins, the operator of the social network concerned receives information about the web page of the site that you have visited. If at the same time you are connected to a social network, the operator of this social network may also associate the corresponding visits to your account with the social network. Even if you are not a member of one of the social networks mentioned, it is possible that they may retrieve and, where appropriate, record your IP address via the plugin when you click on it.

For more information on the scope and purpose of the processing, collection and use of data by Meta Platforms, X, Instagram, Twitch or Youtube, as well as your rights in this regard and configuration options, we invite you to consult their respective data protection policies:

If you are a customer of one of the social networks mentioned, but do not want it to be able to collect your data from the list and link it with your user account, you must log out of the social network concerned before clicking on a plugin.

 

7. How can I refuse to accept cookies?

Certain features of our sites rely on the use of cookies.

A module allows you to choose which cookies and other trackers you wish to accept and which you wish to reject on the sites.

You can access this module at any time by clicking here or via the footer of our site, in the "Cookie management" section.

 

8. In what other ways can you configure your cookies?

By configuring the navigation software. You can configure your browser software so that cookies are saved on your terminal or rejected, either systematically or depending on their issuer.

You can also regularly delete cookies from your terminal via your browser.

However, do not forget to configure all the browsers on your various terminals.

To manage cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your options regarding cookies. For example:

However, we draw your attention to the fact that if you set your browser to refuse cookies, certain features, pages and areas of our sites that require the use of cookies will not be accessible, for which we cannot be held responsible.

To find out more about how to configure your browser software, please consult the website of the local authority responsible for cookies in your country.

 

9. Is the information in this policy up to date?

We will update this policy if we introduce new cookies or change the way we use the cookies described above.

This policy comes into force on the date it is published online. The same applies for any changes.

 

Updated on 6th of August 2025