To make up for loss of stats for Armor King and Marduk after applying update 2.20, 3 types of effects for character customization are available for free with patch 2.22: Orange, Red and Blue Heihachi-Kun effects.
STEAM Ver.2.22 Update Note: the investigation report and result for instances in which players who connect online after applying Ver.2.20 would find the in-game ranks and stats of Craig Marduk and Armor King reset (As of April 2nd, 2019)
Cause of this issue
In update data Ver2.20, there was an issue with the save data processing for online in-game rank and stats. This caused the data preservation issue for Craig Marduk and Armor King.
Regarding lost data
We distributed the update data Ver.2.21 for STEAM on March 11th 2019 to prevent the reset issue. We have been trying to find a solution to recover the data, however we judged that it would be impossible to recover it.
The update data Ver.2.22 for STEAM is now released. For all of players who purchased TEKKEN 7 STEAM version, the following customization item was released as a consolation in the update data Ver.2.22.
3 types of effects for character customization:
Heihachi-Kun Effect (Orange)
Heihachi-Kun Effect (Red)
Heihachi-Kun Effect (Blue)
We apologize for any inconvenience caused and will take care to prevent such issues in the future.